If you wish to return your order, please email us at firstname.lastname@example.org and we will provide you with the returns address. Once you have returned the goods, we require a proof of purchase (receipts) to complete your return.
Our returns policy lasts for up to 30 days after you receive your order. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the original packaging, unused, and in the same condition that you received it.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or has missing parts for reasons not due to our error will not be issued a refund.
Any item that is returned more than 30 days after delivery and/ or that has obvious signs of usage will not be issued a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
If you are shipping an items worth over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Depending on the delivery address, the time it may take for your exchanged product to reach you may vary.