How can I track my order?
If you have recently placed an order with us and want to track its click here.
How long will it take for my order to arrive?
It depends on where you are. Orders processed here will take 10 - 20 business days to arrive. Overseas deliveries can take anywhere from 10 - 40days. Delivery details will be provided in your confirmation email.
The item I want is out of stock / unavailable, can I pre-order?
Unfortunately, at this time we cannot accept pre-orders for items that are not currently available.
Pre-orders cannot be taken via the website or through our customer services team. For some of our most popular lines where we are expecting more stock to arrive soon you will see an option on the product page to register your interest to be emailed when more stock arrives.
If you need help finding a suitable alternative product please email us to chat to one of our experienced advisors.
Where is my local store? / Where can I find my local store?
We currently are only online however in the near future we will have local stores.
I want to cancel/amend my order
I need to change the address on my order
Please email us using the contact box referring your order number and the address you wish to change it to.
Cancelling an order for delivery
It may be possible to cancel an order after it has been placed. however if there is a tracking number supplied we cannot cancel the order until it has been received.
Do you offer finance at Bike Safety Solution?
No we don't at the moment, however we offer Klarna buy now pay later OR buy now pay in installments.
How do I return my order?
The easiest way to return an item which has been delivered, is to email us requesting a return we will supply the the return address and deal with the returns via exchange or refund.